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about your shopping experience. Please see the
information about how Yahoo! uses this information.SHIPPING INFORMATION:
SHIPPING ALERT: Please be advised - During times of extreme weather, shipping may be delayed. We will ship when we feel it is safe for the plants.
We ship out on Mondays, Tuesdays, and Wednesdays. We only ship early in the week to avoid plants sitting in lonely boxes over the weekend.
-- ORDERS PLACED MONDAY - THURSDAY WILL USUALLY SHIP THE FOLLOWING SHIPPING WEEK.
-- ORDERS PLACED FRIDAY, SATURDAY, AND SUNDAY WILL SHIP THE NEXT SHIPPING WEEK AFTER THAT.
Note: Submit your order by Thursday in order to have plants shipped the following Monday at the earliest. After that, you'll get bumped to the following Monday.
For example: If you place your order on a Friday, then the earliest available shipping date will be 10 days out (unless it's peak season and then it could be longer).
During our busy season from February to June, please allow up to two weeks from the date of ordering.
You may request a later shipping date on the order form. Orders with a requested later ship date will be shipped out at the beginning of the week, nearest to your date.
When you place your order, you will receive an email stating that we received the order. Orders will then be processed, pulled, and carefully packed for shipping (this takes time). If an item is out of stock, we will notify you as soon as possible. After your order leaves the Nursery, you will receive a shipping notice from us - we use USPS priority shipping to avoid your plants spending days in a dark box, on bumpy roads, in possibly extreme temperatures! We ship all year (weather permitting).
"In Nursery Pick Up" orders will take 48 hours minimum. We will contact you when ready to be picked up.
Please determine the appropriate timing for planting in your area! We cannot guarantee plant arrival dates due to weather extremes, shipping inconsistencies etc, but we’ll try!
(* Note: If you prefer another carrier other than USPS, please indicate that on the 'comment' section of your order. We will then bill your credit card for the handling charge plus the actual shipping)
Available in Spring: Orders containing these plants will be shipped when 'spring plants' are rooted, sometime between April and June."
Our inventory changes constantly and it is impossible to keep our website availability 100% accurate; if we cannot fill any item on your order we will let you know as soon as possible.
In the past we have not processed payments until the time of shipping. Since security updates on our shopping cart now require that your credit card information disappears after a short period of time, we have found it very difficult to chase down that information and input it manually for orders requesting later ship dates. All payments are now processed in real time shortly after the orders enter our system to make it as convenient as possible for our customers and for us.
IMPORTANT NOTE: Please add firstname.lastname@example.org
to your address book to ensure that any
communication regarding your plant order
does not go to SPAM!
At this time, due to plant quarantines WE DO NOT SHIP Hawaii. Since quarantine regulations are in a constant state of flux, there may be additional states that we cannot ship to…or additional cost for phytosanitary treatments/certifications etc. In this event we will contact you before preparing your order for shipment. We do not ship internationally at this time, but if there’s something you really want, call us and we can do some research.
States of CA, OR, WA: $9.00 HANDLING CHARGE PER ORDER,
PLUS $2.75 PER PLANT (MINIMUM PLANT PURCHASE: $25.00)
Other States: $9.00 HANDLING CHARGE PER ORDER,
PLUS $3.75 PER PLANT (MINIMUM PLANT PURCHASE: $35.00)
Standard disclaimer here: Due to rising costs of fuel and shipping fees, all fees stated are subject to additional charges.
Yes, moist plants are heavy and expensive to ship. With the cost of gas these days, the shipping is often cheaper than driving to the nursery (but not nearly as much fun!). Shipping plants dry has not worked out…we have actually received plants that appeared to have been ‘wrung out’ before getting boxed! And then there’s the old ‘remove the dirt to make them lighter’ trick…well we aren’t going there! Our pots are bigger than most mail order companies, therefore the root ball weighs a little more…we also ship your plants in their pots. There is no profit made in shipping, in fact it’s tough to break even!
OUR PLEDGE TO OUR CUSTOMERS: We promise to send you healthy, vigorous plants that are ready to plant, properly named. We will take the utmost care packing our babies for their trip to their new home to ensure they arrive safely and intact. We have received hundreds of mail order plants ourselves, so we have learned from the best!
As plants are living, changing organisms affected by innumerable factors beyond our control once they leave us, we cannot provide you with a “big box store, no fault, you break it - we buy it, you kill it - we will replace it for free – warranty” without doubling (or tripling) our prices…so if you want that, look for those glorious, glossy illustrated catalogs with the hefty price tags.
Once your plants leave our Nursery, SECRET GARDEN GROWERS IS NOT LIABLE FOR DAMAGE THAT YOUR PLANTS OR CONTAINERS MAY SUSTAIN WHILE IN TRANSIT, PACKAGES LOST IN TRANSIT, OR STOLEN FROM THEIR DESTINATION.
If your product arrives damaged, please contact us within 48 hours of receipt and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. We will reship the damaged replacement product after the delivering carrier has approved the damage claim. If we are currently out of stock of that item, we will gladly offer a substitute or refund.
In any event, we are not liable for any amount greater than the purchase price of the plant(s).