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SHIPPING INFORMATION:

We ship US Postal Service (USPS). If you prefer another carrier please indicate that on the 'comment' section of your order. We will then bill your credit card for the handling charge plus the actual shipping.


We ship on Mondays and Tuesdays. ORDERS PLACED BY THURSDAY WILL USUALLY SHIP THE FOLLOWING WEEK unless you request a later shipping date on the order form. During our busy season from February to June, please allow up to two weeks from the date of ordering. We only ship early in the week to avoid plants sitting in lonely boxes over the weekend. Orders with a requested later ship date, will be shipped out on the Monday/Tuesday nearest to your date. Please let us know ASAP if there is any problem with the timing on this! Please determine the appropriate timing for planting in your area! We cannot guarantee plant arrival dates due to weather extremes, shipping inconsistencies etc, but we’ll try!

Our inventory changes constantly and it is impossible to keep our website availability 100% accurate; if we cannot fill any item on your order we will let you know as soon as possible.

In the past we have not processed payments until the time of shipping. Since security updates on our shopping cart now require that your credit card information disappears after a short period of time, we have found it very difficult to chase down that information and input it manually for orders requesting later ship dates. All payments are now processed in real time shortly after the orders enter our system to make it as convenient as possible for our customers and for us.

IMPORTANT NOTE: Please add secretgrwr@aol.com to your address book to ensure that any communication regarding your plant order does not go to SPAM!

Yes, moist plants are heavy and expensive to ship. With the cost of gas these days, the shipping is often cheaper than driving to the nursery (but not nearly as much fun!). Shipping plants dry has not worked out…we have actually received plants that appeared to have been ‘wrung out’ before getting boxed! And then there’s the old ‘remove the dirt to make them lighter’ trick…well we aren’t going there! Our pots are bigger than most mail order companies, therefore the rootball weighs a little more…we also ship your plants in their pots. There is no profit made in shipping, in fact it’s tough to break even!

We ship all year (weather permitting) 2-3 day shipping to avoid our plants spending days in a dark box on bumpy roads in possibly extreme temperatures!

At this time, due to plant quarantines WE DO NOT SHIP Hawaii. Since quarantine regulations are in a constant state of flux, there may be additional states that we cannot ship to…or additional cost for phytosanitary treatments/certifications etc. In this event we will contact you before preparing your order for shipment. We do not ship internationally at this time, but if there’s something you really want, call us and we can do some research.

SHIPPING COSTS:

States of CA, OR, WA: $ 9.00 HANDLING CHARGE PLUS $ 2.25 PER PLANT (MINUMUM PLANT PURCHASE: $ 25.00)

Other states: $ 9.00 HANDLING CHARGE PLUS $ 3.50 PER PLANT (MINIMUM PLANT PURCHASE: $ 35.00)

Standard disclaimer here: Due to rising costs of fuel and shipping fees, all fees stated are subject to additional charges.

OUR PLEDGE TO OUR CUSTOMERS: We promise to send you healthy, vigorous plants that are ready to plant, properly named. We will take the utmost care packing our babies for their trip to their new home to ensure they arrive safely and intact. We have received hundreds of mail order plants ourselves, so we have learned from the best!

As plants are living, changing organisms affected by innumerable factors beyond our control once they leave us, we cannot provide you with a “big box store, no fault, you break it - we buy it, you kill it - we will replace it for free – warranty” without doubling (or tripling) our prices…so if you want that, look for those glorious, glossy illustrated catalogues with the hefty price tags. However if there is damage in transit when your plants arrive please contact us within 5 days of delivery!

In any event, we are not liable for any amount greater than the purchase price of the plant(s).