Customer Testimonials

Just wanted you to know that the order of Libertia Peregrinans arrived in perfect condition. I have given them a drink and put them in the shade on the patio to acclimate for a few days. We are looking forward to their addition to our new landscaping. Thanks so much for providing such wonderful plants. Dolores - Florence, AZ 10/18/17

I just received my plants today and WOW are they beautiful. Yours look and feel stronger, healthier, and are bigger than other Online Companies I have ordered from! Thank you so much you made my day and brought my gardening spirits back up. Thanks again. Roger K. - Avenel, NJ 6/8/2017

I just wanted to let you know that I received my plants and am very pleased. They look very healthy and are probably the biggest plants I've ever received from a mail order catalog. I will definitively be ordering from you're company again. – Ann. New York, NY 4/28/2017

I ordered four specimens of Geum rivale (a beautiful and little-known plant that's really hard to find) from Secret Garden Growers. The box arrived today. I found four carefully-packed plants with lots of growth. I was enormously impressed with both the specimens and the packing. (It makes the crushing shipping charges a little less painful to bear. And of course, that's not their fault; we live in an enormous country.) Sach. Clinton Corners, NY Zone 5 5/4/2016

Hello Hello! Thank you for shipping the three 'amp-bre-el' plants so swiftly and so carefully packaged. They have arrived safely and are now mingling with other plants indoors. We had 6" of snow on Monday as a surprise! I appreciate your good work ~ Laurie. Providence, RI 4/6/2016

Just received my plants of Iris 'Gerald Darby.' They are the only growers of it in the US that I could find. I find it incredible that such a great plant is not more widely available. Very nice plants at a reasonable price. Communication was good. Plants were well packed and shipped promptly. Recommended. Franklin, TN 3/11/2016

Awesome customer service. Prompt and personalized. Plants were way bigger that expected for seedlings. Plants were well packaged, and arrived in great condition, even considering the high 90's temp we were having. I will definitely be a returning customer. Martin. East Porterville, CA 9/25/2015

The plants arrived yesterday. I am so impressed with their size and healthy appearance! I can't wait to get them in the ground! They are "resting" now in dappled shade on my front porch. Julie. Salt Lake City, UT 9/8/2015

Excellent plants in excellent condition arrived today--Thank you. Charles. Sequim, WA 5/28/2015

Hello Secret Garden folks, The Crocosmia 'Little Redhead' plants arrived yesterday to my delight! Thank you for packaging them so thoughtfully. The plants look healthy and downright perky after their journey from you to me. You've made my heart sing! Laurie.  Providence, RI   5/14/2015

Gorgeous plants (Bergenia Ciliata) in A++++++ condition just arrived. Cheers to you and thanks so very much. Connie. Nantucket, MA 04/30/2015

GREAT PLANTS.......GREAT PACKAGING..............GREAT SERVICE............HOPE I CAN MAKE THEM HAPPY!!!!!!!!! Jerri. Bluffton, SC 4/23/2015

I received my order today. The plants were much larger than I anticipated and were in excellent shape. Soil still damp. Very satisfied!! Jeff. Houston, TX 8/13/2014

I received my shipment yesterday and am so-o excited. First that I found a source for dwarf goatsbeard and more importantly that I received such beautiful, healthy plants. Packing was perfect and plants were still moist! I look forward to their adorning my garden! Thank you! Marcia. Cleveland, Ohio 05/22/2014

First time buyer (Zingiber Mioga 'Dancing Crane'). Service was outstanding starting from the immediate e-mail confirmation that order received, when it would ship, notification of shipment and ability to track it (UPS). When my plants arrived, they were in perfect shape - well supported, enough moisture packed with plant via damp newspaper. Complete instructions for immediate care and planting were included. I am hooked! Will be watching for more interesting offerings from Secret Garden Growers. Linda. Huntington Beach, CA 04/11/2014

This is my first experience with mail-order plants, as we have an excellent nursery in town that carries tons of perennials that grow very well here. However, it's the end of the season, so availability is limited. Furthermore, I live much higher than my zip code would indicate, and the bed I wanted the plants for is exposed to continuous north winds; hence, I needed plants that would thrive in a colder zone number than people usually use for our valley. I submitted my order in the evening; that night, I realized I had counted wrong, so I sent off an e-mail the next a.m. to see if I could add to the order. I got an almost immediate positive reply. The plants arrived today, two days after shipping, sent priority mail. Of course, I had been careful to select a grower who is just one state away. The six plants are absolutely gorgeous. They were amazingly well-packed, with damp newspaper wrapped around the base of the stem at soil level to help keep the soil moist. The pots and the paper were encased in plastic, and the top of the plant was carefully wrapped in newspaper for protection. They were then packed in an appropriately sized carton and arrived with everything except one blade of grass (just slightly bent) in perfect condition. Can't wait to see these green babies come springtime. I would definitely order from Secret Garden Growers again. BoiseMimi. Garden City, ID 09/05/2013

Plants arrived today in perfect condition. They are gorgeous; I'm especially enthralled with the grass, with its turning-burgundy stem and the silvery bloom. Can't wait to see what it looks like next year. Lynn. Boise, ID 9/5/2013

Just received your first shipment. It was so well packed and so well grown I'm ordering again tonight. David. LaBelle, FL 6/26/2013

My friend Lea and I visited your Garden yesterday, Wed June 15. What a wonderful experience! The plants are unique and different. Not the "run of the mill" and most of them were hardy in our area! A plant lover’s delight! I am so excited to plant my new purchases! Secret Garden Growers is and awesome gardening experience! I will be back! Hemel. OR. 6/16/2013

Their website is well-organized. The plants shipped were packaged beautifully and the plants were gorgeous, excellent size, terrific condition. I can't recommend them highly enough! Ferncrazy. San Francisco, CA 05/26/2013

Your plants arrived and are gorgeous. The best ones I have received! I will remember you next spring. Bless you and thank you, Debbie. Denver, CO 5/10/2013

I received my plants yesterday and wanted to email you. They are beautiful and the quality of the plants are more than I expected. You guys did a wonderful job preparing them for their journey. I give Secret Garden 5 Stars!!! I will be a repeat customer! Thank you, Lee. Elizabethtown, KY 4/3/2013

Fast shipping. Plants look very nice when arrived. Customer service was prompt when I inquired about the shipping date. Brisbane, CA 9/27/2012

I received my plants 3 days after I ordered them. They were in generous pots and in great condition. They are a good size- big enough that you won't forget you planted them but small enough that they weren't cramped in shipping. Customer service was prompt and I will definitely be buying from them again. Seattle, WA 3/22/2012

Our plants just arrived, and are in great condition. Time will tell, but so far these are the healthiest looking plants that we have received this year from a mail order nursery! Thank you so much for the great quality. Shipping was a bit costly, but I guess it made a difference! Melissa 3/22/2012

I ordered several plants that I had had problems finding locally (and in some cases online) including Japanese Forest Grass 'Albostriata" and some Epimedium. I paid extra for 2-3 day shipping as they are in Oregon and I am in New York; the shipping costs were worth it to me as I could not find some of the plants elsewhere. The plants arrived promptly and in very good shape, well packed and healthy. When one of the boxes did not arrive with the other two, I contacted Secret Garden Growers and they checked up on the shipment and the third box came the next day. I will definitely order from them again. Orchard Park, NY 8/26/2011

I am really pleased with the plants I ordered and received promptly. I will certainly be back for more. Karen. Puyallup, WA 6/25/2011

This is a great website but I do have the following complaints: It is entirely too easy to navigate. It is far too expansive with plants, etc that I would love. It is totally too well thought out. However, it is making me crazy---but that's what you intended, isn't it ?????? Yes, just another "mad gardener" ---this one is in the mountains of north GA. 4/25/2011

“I thought I’d tell you my plants arrived yesterday and even though it was one of the hottest days we have had all summer, the plants were fresh and healthy. Your plants look great and they were packed really well. Thanks!” – Connie. Sequim, WA. 8/26/2010

“Received my beautiful and healthy clematis plant. Thank you!” – Martha. Killeen, TX. 4/23/2010

“My plants look super! Nice strong clumps instead of spindly nursery starts. Even though butterfly weed comes up late, I can tell these are going to be great. Thank you!” – Lynda. Richland, WA. 4/14/2010

“The lovely Begonia grandis plants arrived in yesterday’s mail. They came through in perfect condition. I was surprised, but they didn’t even suffer a single broken leaf-stem. Thanks!” – Anne. Olympia, WA. 4/15/2010

“You guys rock. Plants are beautiful, packaged with care and look perfect. Thanks so much!!!” – Mark. Boise, ID. 3/3/2010

“The size and quality of the plants you sent me is excellent…and would purchase from you again. I think you made a customer for life… Thanks again.” – Francisco. Staten Island, NY. 10/27/2009

“I received my order today. I don’t usually send e-mails, but I was so pleased with my order I just had to let you know. Not only did my order arrive safely and in timely fashion, but the plants were robust and did not look like they had traveled from Oregon across the country to Georgia! I also appreciated the e-mail I received from Pat about substituting a larger size iris at the same price because you were out of the smaller size. Wow! What great customer service. Thanks a lot. I will definitely be ordering from Secret Garden Growers again.” – Dottie. Rossville, GA. 9/16/2009

“My lilies arrived today in very good shape. Thank you so much for the care you took with the packing, the extra plant and the nice personal note you wrote. I’m so glad I found Secret Garden Growers. I have kept your site in my favorites for possible future purchases. Thank you again.” – Carol. Norristown, PA. 6/6/2009

“Have ordered twice from this company. The plants received are lush and healthy. The shipping is very fast. This company is the best and their customer service is outstanding. Recommend Secret Garden Growers.” – Weeders. Yukon, OK. 5/22/2009

“I ordered 2 plants and thought the $15.00 for shipping was a bit on the high side until they arrived today... I have never seen plants packed so well! Not even a leaf out of place. The plants themselves looked great, a very nice size for the price. I am all around impressed with Secret Garden Growers and I will be shopping with them again soon!” – Heavinscent. South West, LA. 5/16/2009

“The plants arrived in very good shape. Thanks for sending such excellent quality plants and for packing them very well.” – Ken. San Jose, CA. 5/18/2009

I was pleasantly surprised by the quality of the plants I ordered, and the extra care taken in packaging them for shipping. It was refreshing to deal with real people that went out of their way to provide personal customer service. Their plant selection is amazing...I will definitely be a regular customer! – Gardennut. Fresno, CA. 4/29/2009

“Got my order today...I was so excited! So many rare and unusual selections to choose from. It felt like Christmas unwrapping each plant. They were all big, healthy and well rooted, packed with care and absolutely undamaged. Loved the personal touch and prompt communication; it is obvious these people really love their plants and care about their customers. I do a lot of plant mail order and dealing with these guys was really refreshing! Will place another order soon - highly recommend this company!” – Mary. Danville, CA 4/10/2009

“My order arrived today with all plants looking green and fresh despite having spent the MLK weekend at the post office. Plants are good sized and well rooted. Communication was great. I would definitely recommend this company.” – Jane. El Mirage, AR. 1/21/2009

“The plants arrived in perfect condition yesterday. They were impressively prepared for shipping and are an excellent size for the price. I am very happy with what I’ve bought and can’t wait to see what you’ll have on offer in the spring. Thanks again for the lovely plants.” – Julie. WA. 11/30/2008

“I received my order yesterday and the plants are beautiful! I am often disappointed with mail order purchases and just wanted to tell you how happy I am. I had been searching for the Saxifraga stolonifera Maroon Beauty for a long time. I have always loved the plant. Thank you!!” – Pat. Highland, CA. 10/18/2008

“I received my begonias today and they arrived in excellent condition. I thank you for the speedy order, and your information about their shipping and date of arrival. I will be ordering more plants from your nursery.” – Hermina. Kansas City, MO. 10/2/2008

I received my shipment of Allium, Achillea, Liatris, and Schizachyrium yesterday. I am absolutely delighted with the condition and health of these plants! They are gorgeous, and I look forward to helping them survive our harsh climate. Thanks so much for providing such beautiful plants. – Kathy. Gilchrist, OR. 6/19/2008

RATINGS:

--------------------------------------------------------------------------------Order:1721 Rating: Excellent Price Rating:Excellent Shipping Options Rating:Excellent Delivery Rating:Excellent Ease of Purchase Rating:Excellent Customer Service Rating:Excellent

Comments: My plant arrived quickly, beautifully packed and in excellent condition. I was very impressed with the size and quality of the plants.

I would definitely do business with them in the future.

--------------------------------------------------------------------------------Order: 1498 Rating: Excellent Shipping Options Rating:Excellent Delivery Rating:Excellent Ease of Purchase Rating:Excellent Customer Service Rating:Excellent

Comments: Nice, nice people. Very polite and my concerns about shipping were taken very seriously.

--------------------------------------------------------------------------------Order: 1096 Rating: Excellent Price Rating:Excellent Shipping Options Rating:Excellent Delivery Rating:Excellent Ease of Purchase Rating:Excellent Customer Service Rating:Excellent

--------------------------------------------------------------------------------Order: 862 Rating: Excellent Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

Comments: This place has incredible and relatively rare plants. All mine arrived in perfect condition with a short personal note from the grower. We're very happy.

-------------------------------------------------------------------------------- Order:803 Rating: Excellent Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent

Comments: Because the plant i bought from them arrived in such good condition for this time of year in the middle of a (heat wave)! The tips of it was a tiny bit worn for wear but amazingly the rest was green in great condition. I never had to contact customer service.

-------------------------------------------------------------------------------- Order: 801 Rating: Excellent Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

Comments: The 2 plants I received were large and healthy. I am very happy and will order from them again.

-------------------------------------------------------------------------------- Order:800 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

-------------------------------------------------------------------------------- Order:799 Rating: Excellent Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

-------------------------------------------------------------------------------- Order: 761 Rating: Good Price Rating: Excellent Shipping Options Rating: OK Delivery Rating: Good Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

Comments: My order was shipped as placed and arrived in excellent condition. Vey good value for price paid.

-------------------------------------------------------------------------------- Order:751 Rating: Excellent Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

-------------------------------------------------------------------------------- Order:738 Rating: Excellent Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

Comments: Have not planted my items yet, but I was pleased with the delivery time. The items I purchased look heathly and were packed very securely with no damage. This merchant sells very unique items that are rarely found elsewhere. I appreciated the ease of using the website. I will definitely do business with this merchant again.

-------------------------------------------------------------------------------- Order:696 Rating: Excellent Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

Comments: Easy to work with. Spunky sense of humor. Would recommend to others.

-------------------------------------------------------------------------------- Order:668 Rating: Excellent Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

Comments: Smooth transaction and courteous customer service personel. I was pleased with both the business portion of our dealing AND with the quality of the plants when they arrived. I would highly reccomend this seller.

-------------------------------------------------------------------------------- Order:650 Rating: Excellent Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

Comments: quick delivery and healthy plants

-------------------------------------------------------------------------------- Order:565 Rating: Excellent Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

Comments: Very positive lnteraction !

-------------------------------------------------------------------------------- Order:554 Rating: Excellent Price Rating: Good Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

-------------------------------------------------------------------------------- Order:544 Rating: Excellent Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent

Comments: I would use this company again.